Digital Download Refund Policy

1. Products Covered by This Policy

This Digital Download Refund Policy applies only to downloadable products sold directly through 3DPrintingByKevin.com, including:

• Digital ebooks and PDF guides
• Printable checklists and reference sheets
• Digital worksheets, templates, and educational resources
• Other files identified as digital downloads before purchase

2. Digital Download Sales Are Generally Final

Digital download sales are generally final once the purchased file has been delivered, accessed, or downloaded. A digital file cannot be returned in the same way as a physical item after access has been provided.

Please review the product description, file format, intended audience, and stated contents before completing your purchase.

Nothing in this policy limits any consumer right that cannot legally be waived under applicable law.

3. Situations That May Qualify for a Refund

A full or partial refund may be considered in the following situations:

Duplicate Purchase

You accidentally purchased the same digital product more than once using the same or clearly related customer information.

Corrupted or Unusable File

The delivered file is corrupted, incomplete, or cannot be opened, and we are unable to provide a working replacement after reasonable troubleshooting.

Delivery Failure

You completed payment but did not receive access to the purchased file, and the delivery problem cannot be corrected by resending the receipt, restoring the download link, or supplying a replacement file.

Incorrect Digital Product

You purchased the wrong digital product and contacted us before that file was downloaded or accessed. Approval is determined case by case.

4. Situations That Are Normally Non-Refundable

Refunds will not normally be issued for:

• A change of mind after purchase
• Content dissatisfaction after the file has been accessed or downloaded
• Failure to read the product description before purchasing
• Purchasing a guide intended for a different experience level or purpose
• Incompatibility caused by unsupported, outdated, or unavailable reader software
• A preference for a different layout, writing style, or printing format
• Accidental deletion or loss of a file after a successful download
• Printing, paper, ink, device, internet, or third-party software expenses
• Results that depend on the reader’s equipment, settings, materials, experience, or application

When possible, we may restore download access for a customer who has accidentally deleted a legitimately purchased file.

5. How to Request Assistance or a Refund Review

Contact us promptly after discovering a problem. Requests made within 14 calendar days of purchase are easier to investigate, although contacting us within that period does not automatically guarantee a refund.

Please include:

• Your full name
• The email address used during checkout
• Your order or transaction number
• The name of the digital product
• The purchase date
• A clear description of the problem
• A screenshot or error message when relevant

Please do not send passwords, complete payment-card numbers, or other sensitive financial information by email.

6. Review and Processing Time

Each request is reviewed using the order record, download-access information, customer communication, and the circumstances of the request.

When a refund is approved, it will normally be submitted to the original payment method within 5–10 business days. Your bank, card issuer, or payment provider may require additional time before the credit appears on your account.

Transaction fees, currency-conversion differences, and third-party payment charges may be outside the control of 3D Printing by Kevin.

7. Access After an Approved Refund

When a digital-product refund is approved, the customer’s license and authorization to use the refunded product end. Download access may be disabled, and the customer should delete saved copies of the refunded file.

8. Unauthorized or Unrecognized Transactions

Contact us promptly if you do not recognize a transaction from 3D Printing by Kevin. We may request enough information to locate the order and investigate the purchase while protecting customer privacy.

You may also need to contact your bank, card issuer, or payment provider regarding unauthorized payment activity.

9. Policy Updates

This policy may be updated when products, checkout systems, support procedures, or legal requirements change. The effective date shown near the top of the page identifies the current version.

When appropriate, a purchase will be reviewed under the policy that was available when the transaction occurred.